Term and Conditions

Welcome to Vionic AU Shop! These Terms and Conditions govern your use of our website located at vionicshoesstore.com and your purchase of products from us. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

At Vionic AU Shop, we value transparency and customer satisfaction. Please read these terms carefully before using our services.

By accessing and using the Vionic AU Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

In these Terms and Conditions:

• “Website” refers to Vionic AU Shop’s online store at vionicshoesstore.com
• “We”, “us”, “our” refers to Vionic AU Shop
• “You”, “your” refers to the customer or user of our website
• “Products” refers to footwear and related items available for purchase on our website
• “Order” refers to your request to purchase products from us

3.1 Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

3.2 Accurate Information

You agree to provide accurate, current, and complete information during the registration and checkout process. It is your responsibility to update your information as needed to maintain its accuracy.

3.3 Prohibited Activities

When using our website, you agree not to:

• Use the website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon our intellectual property rights or the rights of others
• Upload or transmit viruses or any other malicious code
• Interfere with or disrupt the website’s functionality

4.1 Product Information

We strive to accurately display the colors, features, and details of our products. However, actual colors may vary slightly due to monitor settings. Product descriptions are subject to change without notice at our discretion.

4.2 Product Availability

All orders are subject to product availability. If a product is out of stock, we will notify you and provide options for alternative products or cancel the order for that item.

4.3 Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice, but such changes will not affect orders that we have already confirmed.

5.1 Order Process

When you place an order, you will receive an acknowledgment email. This email is not an order confirmation. Your order will be confirmed once we have processed your payment and verified stock availability.

5.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your credit card information on our servers.

5.3 Order Processing

We process all orders within 1-2 business days after payment confirmation. You will receive a notification email once your order has been shipped.

6.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95, delivered within 10-15 business days after shipment via DHL or FedEx
• Free Shipping: Available on orders over $50, delivered within 15-25 business days after shipment via EMS

6.2 Delivery Areas

We ship globally except to some Asian countries and remote areas. Delivery times may vary during holiday periods or due to unforeseen circumstances.

6.3 Delivery Issues

You are responsible for providing accurate delivery information. We are not liable for failed deliveries due to incorrect addresses provided by customers. If a package is returned to us due to incorrect address, we will contact you to arrange reshipment at your expense.

7.1 Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your items, we offer a straightforward returns process.

To be eligible for a return or exchange, your item must:

• Be in original condition (unworn, unwashed, and undamaged)
• Be in the original packaging with all tags attached
• Be accompanied by the original receipt or proof of purchase
• Be returned within 15 days of receiving your order

7.2 Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Wait for authorization and instructions from our team
3. Securely package the item(s) in their original packaging and mail them to our returns address
4. Once we receive and inspect your returned item(s), we will process your refund or exchange within 3-5 business days

7.3 Refunds

Refunds will be processed using your original payment method:

• Credit Card (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable, unless the return is due to our error or a defective product.

7.4 Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order to ensure you receive your desired product as quickly as possible.

7.5 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund and provide a prepaid shipping label for returns.

All content on this website, including text, graphics, logos, images, and software, is the property of Vionic AU Shop or our content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent.

The Vionic name and logo are trademarks of Vionic AU Shop. You may not use these marks without our prior written permission.

To the fullest extent permitted by law, Vionic AU Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our website or services

Our total liability to you for all claims arising from these Terms and Conditions or your use of our website shall not exceed the amount you paid for the products that are the subject of the claim.

This limitation of liability does not apply to liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal information.

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the revised terms.