Privacy Policy

Last Updated: [Date]

At Vionic AU Shop (“we,” “us,” or “our”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vionicshoesstore.com or make a purchase from us.

By accessing our website and using our services, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your interaction with our website:

Personal Information

When you make a purchase or create an account, we may collect:

• Contact details (name, email address, phone number)
• Shipping and billing address information
• Payment information (credit card details processed through secure payment gateways)
• Purchase history and preferences
• Communications with our customer service team

Automatically Collected Information

When you browse our website, we may automatically collect:

• Device information (IP address, browser type, device type)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our quality footwear
• To provide customer support and respond to your inquiries
• To personalize your shopping experience and recommend products that match your style preferences
• To improve our website, products, and services
• To send you marketing communications (where you have consented)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

Service Providers

Trusted third parties who assist us in operating our website, conducting business, and serving our customers, including:

• Payment processors (Visa, MasterCard, JCB, PayPal)
• Shipping and delivery partners
• Marketing and analytics providers
• IT and cloud storage services

These service providers are contractually obligated to keep your information secure and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our company, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality measures.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption technology to secure data transmission
• Secure storage of personal information
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards of protection in line with industry best practices.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain legal obligations.
• Objection: You can object to processing of your personal information for direct marketing purposes.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable laws.

You can also unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. These technologies help us:

• Remember your preferences and shopping cart items
• Provide personalized content and recommendations
• Analyze website performance and improve our services
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our website.

We may also use third-party analytics services (such as Google Analytics) to collect and process data about your use of our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

We will respond to your inquiry in a timely manner and in accordance with applicable laws.