FAQ

What types of shoes do you offer?

We specialise in a wide range of footwear including boots, casual shoes, dress shoes, flats, heels, loafers, running shoes, sneakers, thongs, and wedges. Our collection is carefully curated to offer both style and comfort for every occasion.

Do you offer shoes for both men and women?

Yes! We proudly offer separate collections for both men and women, ensuring everyone can find their perfect fit and style.

Where do you ship to?

We’re delighted to offer worldwide shipping to most locations! Please note we’re unable to ship to some remote regions and parts of Asia. During checkout, you’ll be notified if your location qualifies for delivery.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

How long does order processing take?

Our Sydney-based team carefully handpicks and processes all orders within 1-2 business days before dispatch. You’ll receive a confirmation email with tracking information once your order is on its way.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your items, you may return them within 15 days of receipt for a refund or exchange. Please ensure items are in their original condition with all packaging.

How do I initiate a return?

Please contact our friendly customer service team at [email protected], and we’ll gladly guide you through the return process.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do I need to create an account to place an order?

While we recommend creating an account for faster checkout and order tracking, you can also checkout as a guest if you prefer.

How can I contact customer service?

Our team is always happy to help! You can reach us at [email protected] for any questions or concerns. We’re committed to providing you with exceptional service and support.

Where is Vionic AU Shop located?

We’re based in Sydney at 41 Brown Street, Sydney, AU 2060. While we don’t have a physical storefront, our online store is always open for you to explore our collection.